Frequently Asked Questions
How do you ship and when will my order arrive?
For local in-stock orders, we ship using a courier service at a flat rate of S$10. Free shipping is provided for purchases about S$150, and your order should arrive within 5 working days.
For international orders, we ship using FedEx. Shipping rates vary based on your location, with free shipping provided for purchases above S$500. Your order should arrive between 5 - 10 working days, depending on your location.
For all wedding bands, they will be ready to ship in about 6 - 8 weeks. All other backordered items will be made to order and will be ready to ship in 6-8 weeks.
If you need any orders expedited, please email us and we will try our best to make it work for you.
How do I care for my jewellery?
For brass and silver products, keep the anti-tarnish piece in the pouch together with the item. Restore shine and remove tarnish from silver items with silver polish dip. For solid gold products, you can use warm soapy water and a soft toothbrush to clean your jewellery.
What kind of customisations do you offer?
We offer bespoke jewellery, the most popular request being rings (engagement rings and wedding bands included). You will get to design your piece from scratch - such as choosing your preferred gemstones and the type of material used (eg. silver, 9k rose gold, 18k white gold, etc). Please take a look at our Bespoke page, where we have posted some pictures of past bespoke designs, and contact us should you wish to have bespoke jewellery to tell your story!
Can my product be engraved in another language?
Sure! We have previously done Greek, Arabic, Mandarin and even symbols. Unfortunately, the engraving text preview only allows for English, so please email us at email@example.com to inform us what exactly you would like engraved on your item. Please also take note that not every symbol and language can be done, so please check with us first.
What is your returns and exchanges policy?
If for any reason, you are not completely satisfied with your purchase, you can send it back to us for an exchange within 30 days of receipt. Please note that this only applies to in-stock items purchased. Sale items and bespoke jewellery are final sale and cannot be returned or exchanged.
Please email us prior to sending back your item stating the reason for your return. All returned merchandise must be in its original condition. We recommend shipping all returned packages via registered shipping with tracking information. Covenant will not be able to issue any refunds or exchanges for lost packages.
Can I resize my ring?
For local orders, we only offer resizing for solid gold products. Please email us for your enquiries.
For international orders, we regret to inform you that we are unable to resize your ring. However, you could bring it down to a local jeweller to have it done.
If you have more questions, please do not hesitate to email us at firstname.lastname@example.org. We look forward to hearing from you!